Mercedes-benz Usa, Llc | NHTSA Recall #21V072000

Vehicle safety recall details from the Department of Transportation.

Description

Detailed recall information for NHTSA ID 21V072000 by Mercedes-benz Usa, Llc. Affecting 2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles Includes 67 affected units, Emergency Call (eCall) Function May be Disabled, component: COMMUNICATION, and more from the Department of Transportation.

Vehicle Make / Model

makesAndModels

2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles

Defect Summary

Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles. on june 18, 2021, an additional 9 vehicles were added, including certain 2021 gla250, glc300, 2018 s450, e400, and 2017 cla250 vehicles. the communication module might have been inadvertently deactivated during a service visit, which could have disabled the emergency call (ecall) function.

Corrective Action

Mbusa will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. the recall began march 31, 2021. letters for the owners of the 9 additional vehicles were mailed july 9, 2021. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2021030005.

Recall Overview

NHTSA ID: 21V072000
Manufacturer: Mercedes-benz Usa, Llc
Report Received Date: 2021-02-12T00:00:00
Subject: Emergency call (ecall) function may be disabled
Component: Communication
Potentially Affected Units: 67

Details

MFR Campaign Number: 2021030005
Recall Type: Vehicle
Defect Summary: Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2019 c300, e300, 2018-2020 cla250, 2020 cls450, amg e53, amg gt53, gle450, 2018 amg e63, amg gta, 2017-2020 gla250, glc300, 2019 glc350, amg glc43, 2017-2018 gle350, 2019 amg glc 43, glc350, gle400, 2017 gls450, s550, c300 cabrio, and 2018-2019 s560 vehicles. on june 18, 2021, an additional 9 vehicles were added, including certain 2021 gla250, glc300, 2018 s450, e400, and 2017 cla250 vehicles. the communication module might have been inadvertently deactivated during a service visit, which could have disabled the emergency call (ecall) function.
Consequence Summary: A disabled ecall system would prevent a vehicle occupant from contacting emergency services through the call center in an emergency, potentially delaying emergency responders and increasing the risk of injury.
Corrective Action: Mbusa will notify owners, and dealers will inspect the communication module and activate it, if necessary, free of charge. the recall began march 31, 2021. letters for the owners of the 9 additional vehicles were mailed july 9, 2021. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2021030005.

Safety Information

Fire Risk When Parked: No
Do Not Drive: No
Completion Rate: 86.57

Metadata

SID: row-agg6-8wgt.th6m
NHTSA ID: 21V072000
Position: N/A
Created At: 1742808662
Created Meta: N/A
Updated At: 1742808662
Updated Meta: N/A
Meta: { }
Recall Link: