Mercedes-benz Usa, Llc | NHTSA Recall #19V787000
Vehicle safety recall details from the Department of Transportation.
Description
Detailed recall information for NHTSA ID 19V787000 by Mercedes-benz Usa, Llc. Affecting 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location Includes 24,226 affected units, Inaccurate Vehicle Location for Emergency Services, component: COMMUNICATION, and more from the Department of Transportation.
Vehicle Make / Model
makesAndModels2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location
Defect Summary
Mercedes-benz usa, llc. (mbusa) is recalling certain 2013-2017 vehicles due to a software fault that may cause the date and time for the emergency call system (ecall) to differ from the actual date and time, potentially relaying an inaccurate vehicle location. for a full list of the affected models visit: https://static.nhtsa.gov/odi/rcl/2019/rmisc-19v787-4620.pdf
Corrective Action
Mbusa has initiated an over the air (ota) remote update. mbusa will also notify owners, and dealers will check software for a successful ota or update the communication module software as needed, free of charge. the recall began december 23, 2019. owners may contact mbusa customer service at 1-800-367-6372. mbusa's number for this recall is 2019120008.