Wheelchair restraint retractor may not lock
Defect Summary
Gillig, llc (gillig) is recalling certain 2025 low floor transit buses equipped with qrt-deluxe and qrt-max wheelchair restraints. The retractors may not lock, preventing the wheelchair from being properly secured.
Safety Consequence
An unsecured wheelchair can move during transit, increasing the risk of injury.
Corrective Action
Gillig will work with q'straint to replace the retractors, free of charge. Owner notification letters were mailed january 16, 2026. Owners may contact gillig customer service at 1-800-735-1500.
Similar Recalls
Other recalls from Gillig, Llc or involving Equipment Adaptive/mobility.
FAQ: Recall 25V870000
Your rights, the repair process, and what each field on this page means.
What is recall 25V870000?
NHTSA recall 25V870000 was issued by Gillig, Llc on December 16, 2025. It addresses: Wheelchair restraint retractor may not lock. The recall affects approximately 4 vehicles, with the defect involving the Equipment Adaptive/mobility component.
How do I get this recall repaired?
Contact any authorized Gillig, Llc dealer and reference NHTSA recall ID 25V870000 or the manufacturer campaign number shown above. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-20. For the most current official notice, visit nhtsa.gov/recalls.