Back seat occupants may become trapped
Defect Summary
Ford motor company (ford) is recalling certain 2021-2025 mustang mach e vehicles. In the event of a low battery charge, the electronic door latches may remain locked once the driver or front passenger exits and shuts the door, possibly trapping someone who is unable to use the inside door release handles, such as a child in the back seat.
Safety Consequence
The inability to enter or exit the vehicle in an emergency increases the risk of injury.
Corrective Action
Dealers will update the powertrain control module (pcm) and the secondary on-board diagnostic control module c (sobdmc) software, free of charge. Owner notification letters were mailed to 2021-2025 mustang mach-e owners september 12, 2025. Additionally, owner notification letters were mailed to 2024-2025 mustang mach-e owners july 10, 2025. Owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 25s65.
Similar Recalls
Other recalls from Ford Motor Company or involving Electrical System.
FAQ: Recall 25V404000
Your rights, the repair process, and what each field on this page means.
What is recall 25V404000?
NHTSA recall 25V404000 was issued by Ford Motor Company on June 13, 2025. It addresses: Back seat occupants may become trapped. The recall affects approximately 197,432 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Ford Motor Company dealer and reference NHTSA recall ID 25V404000 or the manufacturer campaign number 25S65. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-20. For the most current official notice, visit nhtsa.gov/recalls.