Mercedes-benz Usa, Llc | NHTSA Recall #22V365000
Vehicle safety recall details from the Department of Transportation.
Description
Detailed recall information for NHTSA ID 22V365000 by Mercedes-benz Usa, Llc. Affecting 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles Includes 242,722 affected units, Disabled Emergency Call System, component: COMMUNICATION, and more from the Department of Transportation.
Vehicle Make / Model
makesAndModels2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles
Defect Summary
Mercedes-benz usa, llc (mbusa) is recalling certain 2017-2022 cla-class, gla-class, gle-class, gls-class, slc-class, a-class, amg gt-class, c-class, e-class, s-class, sl-class, glc-class, cls-class, glb-class, and g-class vehicles. please refer to mbusa's recall report for specific vehicle model details. an error in the communication module's sim card software can cause a mobile network connection failure, disabling the emergency call (ecall) system.
Corrective Action
The communication module software will be updated through an over-the-air (ota) update or by a dealer, free of charge. owner notification letters were mailed july 8, 2022. owner notification letters will be mailed in phases, on july 8, 2022, may 17, 2024, july 29, 2024, and september 27, 2024. owners may contact mbusa customer service at 1-800-367-6372. mbusa's numbers are for this recall is 2022060005 and 2023110006.