Driveshaft coupling may fail
Defect Summary
Ford motor company (ford) is recalling certain 2015-2017 transit vehicles. this recall includes all full-size transit vehicles previously recalled under 17v-408 except ones that received mechanical universal joint (u-joint) as a remedy and any 156" or 178" wheelbase chassis cab and cut-away bodies models. the flexible coupling connecting the transmission to the driveshaft may prematurely fail.
Safety Consequence
If the coupling fails, the vehicle will not be able to move under its own power and the disconnected driveshaft may impact and damage the brake and fuel lines. additionally, the separated driveshaft may allow the vehicle to roll if the vehicle is exited when the transmission is in 'park' but the parking brake is not applied. these scenarios may increase the risk of a crash or injury.
Corrective Action
Ford will notify owners, and as an interim repair, dealers will replace the flexible coupling every 40,000 miles until the final remedy is available. the final remedy will consist of installation of a driveshaft front section equipped with a mechanical u-joint in place of the flexible coupling. these repairs will be made free of charge. owner notification letters were mailed on april 1, 2020. owners may contact ford customer service at 1-866-436-7332. ford's number for this recall is 19s38. note: this recall supersedes recall number 17v-408.
Similar Recalls
Other recalls from Ford Motor Company or involving Power Train.
FAQ: Recall 19V767000
Your rights, the repair process, and what each field on this page means.
What is recall 19V767000?
NHTSA recall 19V767000 was issued by Ford Motor Company on October 25, 2019. It addresses: Driveshaft coupling may fail. The recall affects approximately 293,558 vehicles, with the defect involving the Power Train component.
How do I get this recall repaired?
Contact any authorized Ford Motor Company dealer and reference NHTSA recall ID 19V767000 or the manufacturer campaign number 19S38. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.