Ignition switch may turn off
Defect Summary
This defect can affect the safe operation of the airbag system. until this recall is performed, customers should remove all items from their key rings, leaving only the ignition key. the key fob (if applicable), should also be removed from the key ring. volkswagen group of america, inc. (volkswagen) is recalling certain model year 2009 routan vehicles. road conditions or some other jarring event may cause the ignition switch to move out of the run position, turning off the engine.
Safety Consequence
If the ignition key inadvertently moves into the off or accessory position, the engine will turn off, which will then depower various key safety systems including but not limited to air bags, power steering, and power braking. loss of functionality of these systems may increase the risk of crash and/or increase the risk of injury in the event of a crash.
Corrective Action
Volkswagen will notify owners, and dealers will modify the ignition switch, free of charge. owners may contact volkswagen customer service at 1- 800-822-8987. an interim notice was mailed to owners on august 29, 2014. volkswagen's number for this recall is 28g1/u8. note: this campaign is an expansion of nhtsa recall no. 11v-151.
Similar Recalls
Other recalls from Volkswagen Group Of America, Inc. or involving Electrical System.
FAQ: Recall 14V396000
Your rights, the repair process, and what each field on this page means.
What is recall 14V396000?
NHTSA recall 14V396000 was issued by Volkswagen Group Of America, Inc. on July 1, 2014. It addresses: Ignition switch may turn off. The recall affects approximately 18,526 vehicles, with the defect involving the Electrical System component.
How do I get this recall repaired?
Contact any authorized Volkswagen Group Of America, Inc. dealer and reference NHTSA recall ID 14V396000 or the manufacturer campaign number 28G1/U8. Under federal law, the repair is completely free regardless of vehicle age or owner history.
Is my vehicle included in this recall?
The only way to confirm is to look up your 17-character VIN at nhtsa.gov/recalls. NHTSA's tool will tell you if VIN-by-VIN this exact recall applies.
How long do I have to get a recall repair done?
There is no expiration on most federal safety recalls. Even if your vehicle is years old and you bought it used, the manufacturer is required to perform the repair at no cost.
Where does the data on this page come from?
All information on this page is sourced directly from the U.S. Department of Transportation public dataset for NHTSA recalls. Last refreshed: 2026-05-22. For the most current official notice, visit nhtsa.gov/recalls.